Shipping & Return Policies
Shipping, Guarantees, Return, and Warranty Policies
Note: It is your responsibility to understand all the following terms and conditions for these Shipping, Guarantees, Return and Warranty Policies before you commit to order.
Most orders will ship within 24 hours of being cleared. Placement of an order does not necessarily assure that we will accept your order. We may require additional information regarding your order if you have not provided all of the information required by us to complete it. Once a properly completed order is received and authorization of your form of payment is received, we will promptly place your order in line for shipment. Shipping to anywhere in North America should take 4 to 8 business days but delays due to customs may occur. We are not responsible for these delays.
WE DO NOT GUARANTEE SHIPPING TIMES.
We will ship your order directly to the address you provided when you placed your order. Please make sure your address is correct before submitting your order. If an incorrect address is entered, you may be responsible for covering both return fees and re-shipping fees. Please note: we are unable to change the delivery address of a parcel once it has been dispatched.
Delivery times to other countries will vary by destination. Some countries will charge import taxes, customs duties or sales taxes; check with your customs administrator to determine what charges you might incur. We will not cover import duties or taxes; it is your responsibility to understand the laws of your country.
Shipping prices are subject to change.
Our packages will be sent by Canada Post in Canada and USPS in the US.
30-Day Money Back Guarantee
At YumaLite™ we want you to be happy; if for any reason you’re not completely satisfied with your purchase, just return the product within 30 days of receipt and you will receive a full refund of the purchase price (minus shipping and handling costs).
To return a product for refund, please call our toll-free number for return instructions. We will not receive returns that we have not been notified of previously.
It takes an average of one week from the day the product is received to credit your account. Refunds will appear on your credit card statement within 6 weeks. We are unable to reimburse you for service fees or charges by third parties or shipping or import charges.
The customer is responsible for the cost of return shipping.
Your YumaLite™ comes with a one-year manufacturer’s warranty from date of purchase.
To return an item for repair or replacement call our toll-free number for full instructions.
*Do not return Guarantee or Warranty items C.O.D.; they will not be accepted. All items are to be returned in original packaging along with all accessories and instructions manuals. For your own protection, when returning your purchase, we recommend you purchase insurance and a tracking service.